Recovery protocol

RETURNS

Policy

Checkout is still offline, so no return terms currently govern a purchase. The final pilot policy will be published and presented before payment is enabled.

Policy Coverage

The launch policy will explicitly distinguish damaged or misprinted goods, incorrect fulfillment, lost packages, sizing mistakes, and customer-remorse returns.

Support Flow

Return and replacement requests will attach to an authenticated order, retain the relevant provider evidence, and remain visible in customer account history.

Before Launch

Support identity, response window, refund timing, and mailing instructions require final owner approval. No placeholder promise here should be treated as a sale term.